• Despite the economic slowdown, global growth in 2023 modestly surpassed expectations, with labor markets displaying impressive resilience. Robust job creation led to declines in both the unemployment rate and the jobs gap, now below pre-pandemic levels.

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• Facility services firms are experiencing pressure from tenants who are downsizing their office leases as they expire. Although hybrid work isn't novel, its secondary impact on facility services is anticipated within 12 months as leases renew, signaling delayed industry effects.

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• AI integration in BPOs enhances efficiency and customer satisfaction by automating tasks and providing data-driven insights, driving competitive advantage in the industry.

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